Frequently Asked Questions

General

 

Products

 

Online Shopping

 

Wholesale/Suppliers

 

Health

 

Community


General
Q. When was the company started?
A. ITO EN Ltd. was established in Japan in 1966 and proudly serves as the world's largest green tea producer.

Q. How can I contact ITO EN?
A. Please refer to our Contact Us page for detailed information.

Q. Are there any career opportunities at ITO EN? Where can I send my resume?
A. Visit our Employment page for details on where and how to submit your resume.

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Product
Q. Calorie Content?
A. Our loose teas, Teas' Tea Unsweetened, ITO EN Shot, and Oi Ocha lines of bottled drinks contain no calories. The Teas' Tea Low Calorie and Teas' Tea Half & Half lines contain approximately 40-50 calories per serving.  Our Teas' Tea Classic and Teas' Tea Latte lines have approximately 70-90 calories per serving, depending on the variety.  

Q. What is the shelf-life of the Teas' Tea product line?
A. For maximum quality and taste, please consume within 15-18 months of the production date printed on the bottle.

Q. Are the products organic?
A. No, our products are not organic.

Q. Where can I buy your products?
A. Our Product Locator page can help you locate a store in your area that sells our products.

Q. What if I can't find your products in my area? Can I buy them online?
A. Yes, you may purchase items online to be shipped anywhere in the continental U.S., Alaska and Hawaii.

Q. Once opened, how long will Teas' Tea remain fresh if refrigerated? Un-refrigerated?
A. Once opened, Teas' Tea will remain fresh 1-2 days unrefrigerated and up to a week refrigerated.

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Online ShoppingQ. Do you ship internationally?
A. No, we only ship within the continental U.S., Alaska and Hawaii at this time.

Q. What are your shipping & handling charges?
A. Our shipping & handling charges are based on the weight of your order. Please refer to our shipping & handling page for details.

Q. What is your return policy?
A. Please refer to our return policy page for more information.

Q. What shipping methods does your online store use?
A. We use UPS for all direct-to-consumer ground and air deliveries.

Q. When will my credit card be billed?
A. Your credit card is "authorized" at the time the order is placed. We do not bill the credit card until the order is shipped.

Q. Is my order taxable?
A. We are required by law to collect sales tax in those states where we maintain a business presence. Sales tax will be added to taxable items being shipped to New York, New Jersey, Pennsylvania, Washington, Florida, Virginia and California.

Q. What is your privacy policy?
A. At ITO EN, we are committed to protecting your privacy. Please refer to out privacy policy page for details.

Q. Will my transaction be secure?
A. We use a secure server (SSL) to encrypt all of your personal information and implement strong security measures to prevent the loss, misuse and alteration of your information once it is in our database.

Q. How long will it take for me to receive my online order?
A. Orders are shipped from either our distribution center in Philadelphia or our corporate office in Brooklyn. UPS Ground shipments generally take from 3-7 business days (based on non-holiday periods).

Q. If I encounter any technical problems while on your website, who can I contact?
A. You may contact us via email at: customerservice@itoen.com or toll-free 1-888-TEASTEA.

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Wholesale/Suppliers
Q. Are your products available wholesale?
A. Yes, our products are available through wholesale distributors. Please submit your contact information on our Wholesale page and we will have a distributor contact you.

Q. I am interested in becoming a supplier for your company. Who do I contact?
A. Please contact us at 1-718-250-4000 or via email at comments@itoen.com.

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Health
Q. What are the health benefits of green tea?
A. Please refer to our About Tea page for more information on the health benefits of tea.

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Community
Q. Will ITO EN make a financial or product donation to my organization?
A. Please contact our sales & marketing department at 1-718-250-4000 or via fax 1-718-246-1325.

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