Itoen Tea
Picture of Japan

Return Policy

If you are not completely pleased with any purchase, you may return or exchange the unopened item(s) within 10 days of receipt of your merchandise.

To expedite your return and insure proper credit to your account, please follow these simple steps:

  1. When returning an item(s), please include in the package: Your billing name, address, email address and reason for return.       
  2. Re-package the item(s) and return to:

    ITOEN.com Returns Department
    20 Jay Street, Suite 530
    Brooklyn, New York 11201

  3. All returned food items must be in unopened condition. All merchandise must be in unused condition. Special orders are not returnable. 
  4. For your protection, please send returns prepaid and insured by a traceable carrier such as UPS or insured parcel post. Please retain the receipt and tracking information in the event that we do not receive your return.

 

If you would like more information regarding our return policy, please contact us at: customerservice@itoen.com